Perguntas Frequentes

Welcome to our Frequently Asked Questions section. Here you will find answers to the most common questions about Kan Med's products and services. If you have any further questions, please feel free to contact us. We are here to help.

How do I choose the right product for me?
Choosing the right product should be done by your healthcare professional specialized in cannabis. Unless you have training in the field, it’s essential to consult a specialist to determine if cannabis is the most suitable treatment and which product is most appropriate for your needs. Schedule an appointment for personalized guidance.

What are the benefits of medicinal cannabis?
The medicinal plant Cannabis sativa is primarily known for its anti-inflammatory and anxiolytic effects. Many diseases are related to inflammatory processes and emotional well-being; therefore, cannabis can generally bring benefits for various health conditions.

Are the products clinically tested?
Yes, all Kan Med products undergo clinical testing. We ensure they are free from toxic substances, pesticides, herbicides, and heavy metals, and we guarantee they contain all the components specified on the label.

What types of medicinal cannabis products do you offer?
We offer a wide range of products containing phytocannabinoids extracted from hemp, which are important for treating various health conditions. However, we do not provide products with the phytocannabinoid THC (tetrahydrocannabinol).

Do I need a medical prescription to buy medicinal cannabis?
Yes, to purchase medicinal cannabis with THC, a medical prescription is required. However, for cannabis products without THC, a prescription is not mandatory, but it is advisable to seek guidance from a healthcare professional knowledgeable in this area.

Do I need a medical prescription for hemp-based products?
No, the hemp-based products offered by Kan Med do not require a prescription. However, it is advisable to use them under the guidance and advice of a healthcare professional, just like any other medicinal plant.

Is the sale of medicinal cannabis, as well as THC-free cannabis products, legal in Portugal?
Yes, the sale of both is legal in Portugal, with the specifics and regulations described in the answers above.

How can I obtain a medical prescription?
In Portugal, the prescription of medicinal cannabis is limited, with few doctors authorized to do so. Additionally, there are only two medicinal cannabis references available in pharmacies. Many doctors still lack the training or knowledge to prescribe medicinal cannabis.

What are the laws and regulations regarding medicinal cannabis in Portugal?
Medicinal cannabis in Portugal is regulated by Infarmed and is considered a prescription medication. Hemp-based products are classified as "novel foods" under European Regulation No. 2015/2283.

What payment methods do you accept?
We accept the following payment methods: Visa, Mastercard, American Express, China UnionPay, JCB, Diners Club, Cartes Bancaires, Discover, and Maestro.

Do you deliver outside of Portugal?
Yes, we deliver to any country in the European Union or European countries where the sale of hemp-based products is permitted, with an additional cost of 15 euros.

What is the return and refund policy?
We do not accept returns, and we do not issue refunds for any purchases.

What delivery options are available?
We use the CTT Express carrier for all deliveries.

How can I track my order?
You can track your order through the delivery service, which will send an automatic SMS with information about the dispatch and tracking number.

Do you have any questions?
We are always available!

Call us at

+351 915-936-021

or email us at:

info@kan-med.com

Are the products clinically tested?
Yes, all Kan Med products undergo clinical testing. We ensure they are free from toxic substances, pesticides, herbicides, and heavy metals, and we guarantee they contain all the components specified on the label.

What types of medicinal cannabis products do you offer?
We offer a wide range of products containing phytocannabinoids extracted from hemp, which are important for treating various health conditions. However, we do not provide products with the phytocannabinoid THC (tetrahydrocannabinol).

Do I need a medical prescription for hemp-based products?
No, the hemp-based products offered by Kan Med do not require a prescription. However, it is advisable to use them under the guidance and advice of a healthcare professional, just like any other medicinal plant.

Is the sale of medicinal cannabis, as well as THC-free cannabis products, legal in Portugal?
Yes, the sale of both is legal in Portugal, with the specifics and regulations described in the answers above.

What are the laws and regulations regarding medicinal cannabis in Portugal?
Medicinal cannabis in Portugal is regulated by Infarmed and is considered a prescription medication. Hemp-based products are classified as "novel foods" under European Regulation No. 2015/2283.

What payment methods do you accept?
We accept the following payment methods: Visa, Mastercard, American Express, China UnionPay, JCB, Diners Club, Cartes Bancaires, Discover, and Maestro.

Do you deliver outside of Portugal?
Yes, we deliver to any country in the European Union or European countries where the sale of hemp-based products is permitted, with an additional cost of 15 euros.

What is the return and refund policy?
We do not accept returns, and we do not issue refunds for any purchases.

What delivery options are available?
We use the CTT Express carrier for all deliveries.

How can I track my order?
You can track your order through the delivery service, which will send an automatic SMS with information about the dispatch and tracking number.

How can I contact customer support?
Through our available contacts: phone and email.

What are the customer service hours?
From 9 AM to 8 PM, Monday to Friday.

Are the products clinically tested? Yes, all Kan Med products undergo clinical testing. We ensure they are free from toxic substances, pesticides, herbicides, and heavy metals, and we guarantee they contain all the components specified on the label.

What types of medicinal cannabis products do you offer? We offer a wide range of products containing phytocannabinoids extracted from hemp, which are important for treating various health conditions. However, we do not provide products with the phytocannabinoid THC (tetrahydrocannabinol).

Are the products clinically tested?
Yes, all Kan Med products undergo clinical testing. We ensure they are free from toxic substances, pesticides, herbicides, and heavy metals, and we guarantee they contain all the components specified on the label.

What types of medicinal cannabis products do you offer?
We offer a wide range of products containing phytocannabinoids extracted from hemp, which are important for treating various health conditions. However, we do not provide products with the phytocannabinoid THC (tetrahydrocannabinol).